We're Here For You!
We search far and wide to find great deals! Part of the reason our prices are so amazing is that we do not carry inventory, eliminating the need for expensive warehousing and allowing us to pass the savings to you. Getting the deals we find into your hands requires a few simple steps.
- You order cool stuff at the best prices - guaranteed.
- Our Merchandising Team places your orders with our vendors within 24-48 business hours.
- Items are shipped directly from our vendors. If you ordered multiple items in a single order, each item may be shipped separately and could arrive several days apart. Orders are drop-shipped right to you.
- Most items will be delivered within 5-10 business days (many orders arrive sooner). Some exclusive brand deals may take a little longer, as noted on the individual item's page.
- It may take 3-7 business days for tracking updates to be available, depending upon the vendor.
- Once your item ships, you'll receive a shipping confirmation email with tracking information.
- Your cool stuff arrives.
- You've Been Perked!
viperks is required by law to collect sales tax on orders shipped to Ohio (don't hate the player, hate the game). If you are shipping to Ohio, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.
At the moment, any orders shipped outside of Ohio do not require tax be added to your total.
We're sorry your order didn't work out, so let us make things right. Here's a few things to know about product returns:
- To qualify for a return, items must be received back to our Fulfillment Center within 30 days of your original order shipment date (as printed on your packing slip).
- Please be sure to check the deal's Fine Print to see which shipping terms and return options are available for a particular item.
- Take your package to a US Post Office. Find locations here.
- Be aware that giving your package to a US Postal carrier or leaving it in a USPS collection box or your residential mailbox may add additional transit time and cause delays in processing your return.
- Take your package to a FedEx store. Find locations here.
- Be aware that leaving your package in a FedEx drop box or giving it to a FedEx Ground driver may add additional transit time and cause delays in processing your return.
viperks will also cover return shipping charges whenever we are able to do so - we never want you to feel shortchanged!
Exceptions are: Large, oversized items and products delivered by special carriers are not eligible for free shipping or free returns, except for manufacturer’s defects. An item is considered large or oversized if it weighs more than 40 lbs., its longest side is more than 40″ inches, or its girth is more than 80 inches. Girth = longest side + (width x 2) + (depth x 2).
Shipping labels must be clearly marked on the outside of the package. Place return label on package provided to you by viperks. All returned merchandise must be in its original packaging and placed in a shipping box. Attach the label to the sealed box. Please be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.
If you have any questions, please click here for support or contact customer service at 1-800-541-9VIP (9847).